Pengaruh Etika Kerja dan Komunikasi Internal terhadap Kepuasan Karyawan pada PT Homeco Victoria Makmur Jakarta Utara

Abstract

This study aims to examine the effect of work ethics and internal communication on employee satisfaction at PT Homeco Victoria Makmur, North Jakarta. A quantitative approach with an associative research design was employed. The population consisted of 60 employees, all of whom were selected as respondents using a saturated sampling technique. Data were collected through structured questionnaires using a five-point Likert scale and analyzed using IBM SPSS Statistics 27. The analytical techniques included validity and reliability tests, classical assumption tests, multiple linear regression, coefficient of determination, partial (t) test, and simultaneous (F) test. The findings indicate that the research instruments are valid and reliable, while the regression model satisfies the assumptions of normality, multicollinearity, and heteroscedasticity. The coefficient of determination shows that work ethics and internal communication explain 62.2% of the variation in employee satisfaction. Simultaneously, both independent variables significantly influence employee satisfaction. However, partial testing reveals that work ethics does not have a significant effect, whereas internal communication has a positive and significant effect on employee satisfaction. These findings suggest that effective internal communication plays a more dominant role in improving employee satisfaction. Therefore, organizations should strengthen internal communication practices while maintaining positive work ethics to foster a productive and satisfying work environment.